Privacy Policy
How 1 WAY-LOGISTICS COMPANY LIMITED protects and handles your personal information
Secure Data
Your data is protected
Transparent
Clear data practices
Limited Collection
Only essential data
Your Rights
Control your information
Introduction
1 WAY-LOGISTICS COMPANY LIMITED ("we," "our," or "the Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services or visit our website.
By using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.
Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including but not limited to: name, email address, phone number, company name, shipping and billing addresses, and payment information necessary to process your logistics requests.
2.2 Shipment Information
Details about your shipments including origin and destination addresses, package dimensions and weight, contents description, customs documentation, and delivery preferences.
2.3 Technical Information
When you visit our website, we may automatically collect technical information such as IP address, browser type, device information, pages visited, and time spent on our site.
2.4 Communication Records
Records of your communications with us, including emails, phone calls, and chat messages for quality assurance and service improvement purposes.
How We Use Your Information
We use the collected information for the following purposes:
- •Processing and fulfilling your shipment requests
- •Providing tracking information and delivery updates
- •Processing payments and invoicing
- •Customs clearance and regulatory compliance
- •Communicating with you about your shipments and services
- •Improving our services and customer experience
- •Sending promotional materials (with your consent)
- •Legal compliance and fraud prevention
Information Sharing and Disclosure
We may share your information with:
Service Partners
Carriers, customs brokers, warehouses, and other logistics partners necessary to fulfill your shipment requirements.
Government Authorities
Customs authorities, regulatory bodies, and law enforcement agencies as required by law or to comply with legal obligations.
Payment Processors
Secure payment service providers to process your transactions.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Employee training on data protection
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records and related documentation are retained in accordance with applicable customs and trade regulations, typically for a minimum of 5 years.
Your Rights
You have the following rights regarding your personal information:
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Essential cookies required for website functionality cannot be disabled.
International Data Transfers
As an international logistics company, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers in compliance with applicable data protection laws.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
1 WAY-LOGISTICS COMPANY LIMITED
23 Bach Dang, Tan Son Hoa Ward
Ho Chi Minh City, Vietnam
Email: Info@1way-logistics.com
Phone: +84 813637391
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
Last Updated: February 2026